Technical Service Support Representative

Monday through Friday (No Weekends) - Day shift only.

Inbound Contact Center 

SUMMARY:  

Technical Service Agent will provide professional support and advice too all types of customers, in a global call center. 

Essential Functions: (will provide technical training)

• Answer incoming inquires that come in through the phone queue system or e-mail related to: 
  • Troubleshooting
  • Electronic and mechanical failures
  • General Customer inquiries
  • Product assembly questions
  • Customer and Dealer part orders
• Record detailed information into a service ticketing/work order system for all calls/e-mails.
• Manage and follow-up with inquirers from TRUE Fitness inside/outside sales staff.
• Occasional field work/repairs.
• Any additional task from Service Manager or Director as required (special projects).

Qualifications:

• Communicate clearly with customers and staff.
• Work independently as well as part of a team.
• Previous Technical or Customer Service experience.
• Mechanical and/or Electronic experience is a plus.
• Proficient in Microsoft  Excel, Word, and Outlook.
• Use of basic hand tools
• Use of Electric Multimeter
• Ability to lift 50+ lbs individually or 200+ lbs as a team.
• Reliable transportation

Education:

• High School Diploma or equivalent required
• Electrical or Mechanical certifications/degrees is a plus

Working conditions 

• Ability to re-prioritize task throughout the workday
• Clean driving record
• Some overnight travel 

Current Openings for Technical Service Support Representative Jobs in Missouri (MO) at True Fitness Technology