Customer Service Manager/Inside Sales Jobs in Missouri (MO) at True Fitness Technology
Sample Customer Service Manager/Inside Sales Job Description
Customer Service Manager/Inside Sales
Role Summary:
The Customer Service Manager is responsible for managing the Customer Service/Inside Sales department ensuring all customer accounts are handled in an effective and efficient manner, while supporting our Territory Sales Managers.
Essential Responsibilities:
- Ensure high level of level of customer service within the quoting, estimating, and order process.
- Ability to effectively communicate both verbally and written to a range of customers.
- Efficiently processing the needs of our distribution network on daily basis.
- Providing support to team of Territory Sales Managers and their customers through open communication, consistent follow through, and timely reporting.
- Monitor current inside sales process and procedures are followed and implement new processes to improve customer effectiveness.
- Outline, present, and sell the value of our products and services that can benefit our existing customers.
- Create new business leads and opportunities for TRUE to expand into additional markets or market segments.
- Partner with peers and management to enhance selling techniques and approaches.
- Effectively coordinate relationships and interface with territory sales managers, technical service, finance, and logistics.
- Through communication from our customers, identify and present product modifications or enhancements to be incorporated into future products to our Product Mangers.
- Evaluate performance of all inside sales coordinators, provide training, and handle all personnel issues involving the department.
- Handle multiple tasks and the ability to work with different software programs to create 3D layouts, freight analysis, lead tracking, order processes, and inventory management.
Qualifications and Requirements:
- Bachelor of Science degree with emphasis in Business preferred, but not required.
- 3 years of prior experience in a customer service or inside sales environment.
- 2 years prior supervisor or management experience.
- Ability to communicate with multiple groups and customers.
- Attention to detail to willingness to provide timely information.
- Some travel is expected.
Current Openings for Customer Service Manager/Inside Sales Jobs in Missouri (MO) at True Fitness Technology
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