Service Coordinator

Summary: 

Coordinates, monitors, and improves field service activities for the organization. Provides supports and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair. Ensures field services are effective and customers' requirements are met. 

Essential Responsibilities:

• Works independently within established procedures
• Performs a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support.
• Written skills and dictation are required.
• Ability to comprehend and compose instructions, in short correspondence.
• Prepares and delivers estimates to customers for field service.
• Regular contact of customer/sales to communicate status changes.

Qualifications and Requirements:

• 3-5 years of related experience in customer service/dispatching
• Proficient with computers, MS Office (Outlook, Word, Excel)
• Scheduling general service calls, preparing and invoicing service calls
• Must have exceptional organizational skills, willing to learn, deadline-oriented
• Customer service background would be extremely helpful previous related experience a definite plus

Education: 

• High School degree required
• Associate's degree or equivalent preferred

Working conditions:  

• Extensive computer and desk work
• Some work from home or nights or weekends may be required          

Current Openings for Service Coordinator Jobs at True Fitness Technology