Product Support Technician

Monday through Friday (No Weekends!) 8am - 5:30pm

Customer Service - Inbound Contact Center 

Product Support Technician Essential Functions:

1. Answer incoming inquires that come in through the phone queue system or e-mail related to:

• Troubleshooting
• Electronic and mechanical failures
• General Customer inquiries
• Product assembly questions
• Customer and Dealer part orders

1. Record detailed information into a service ticketing/work order system for all calls/e-mails.
2. Manage and follow-up with inquirers from TRUE Fitness inside/outside sales staff.
3. Occasional field work/repairs.
4. Any additional task from Service Manager or Director as required (special projects).

Qualifications:

• Communicate clearly with customers and staff.
• Work independently as well as part of a team.
• Previous Technical Service experience is a plus.
• Basic computer knowledge in Excel, Word, and Outlook.
• Use of basic hand tools
• Use of Electric Multimeter
• Ability to lift 50+ lbs individually or 200+ lbs as a team.
• Mechanical and/or Electronic experience is a plus.
• Reliable transportation

Education:

• High School Diploma or equivalent required
• Electrical or Mechanical certifications/degrees is a plus

Working conditions (info on conditions out of the ordinary such as extensive travel, high noise level, frequent lifting, etc.):

• Fast paced environment
• Ability to re-prioritize task throughout the workday
• Clean driving record
• Some overnight travel

Current Openings for Product Support Technician Jobs at True Fitness Technology