IT Help Desk

Job Summary: Provides technical support on hardware, software, telecom, and network problems for True Fitness' corporate users, and remote users.

Essential Functions:

• Respond to incidents and service requests raised by employees in line with established SLA
• Identify, research, resolve, and document incidents
• Provide support to end-users on a variety of application and hardware related issues; This includes sufficient follow-up with the requester
• Expand and maintain the solutions database and hardware asset register
• Handles the installation and maintenance of software and computer hardware

Qualifications:

• Must be able to communicate effectively with all users and employees.
• Must possess exceptional customer service skills
• Must be self-motivated and able to take ownership of projects
• Must work equally well independently or as part of a team
• Must have working knowledge of Microsoft Windows Desktop Operating Systems.
• Must possess exceptional PC support and trouble shooting skills.
• Must have working knowledge of Microsoft Office (365), including MS Word, Excel, PowerPoint, and Outlook.
• Must have experience configuring computers and working within an AD domain.

Education:

• Associates Degree in MIS or 2+ years of professional experience in help desk support role.

Working conditions (info on conditions out of the ordinary such as extensive travel, high noise level, frequent lifting, etc...) :

• Must be able to lift 50lbs

Current Openings for IT Help Desk Jobs at True Fitness Technology